What happens if my payment fails?
Payment failures may occur due to bank authorization issues, network interruptions, or payment gateway errors. Users may retry the payment or use an alternate method.
Related Articles
How are payments processed?
Payments on TBJ are processed through Zoho Billing and Razorpay. Plans are activated immediately upon successful payment.
Will I receive an invoice?
Yes. Invoices are generated automatically and sent to the registered email address used during payment.
What login errors might I see?
Users may encounter OTP verification failures, invalid email or phone errors, or messages indicating an existing registered email or phone number.
What upload errors can occur?
Common errors include “No files received”, “Invalid content-type”, “No file received”, and “Upload failed”. These usually occur due to missing files, unsupported formats, or system exceptions.
Do subscriptions auto-renew?
The Discover Plan has auto-renewal enabled. Spotlight and Partnership plans do not auto-renew by default. Notifications may be sent before expiry.